Privacy Policy

Effective Date: 9/7/25

Alera Technologies, Inc. (“Alera”, “we”, “us”) is committed to protecting your privacy. This Policy explains:

  1. What information we collect

  2. How we use it

  3. When we disclose it

  4. Your rights

  5. Data retention

  6. Children’s privacy

  7. International transfers

  8. How we secure your data

  9. Updates to this Policy

  10. Contact information

1. INFORMATION WE COLLECT

1.1 Account & Profile Data

  • Name, email, phone, country, profile picture, bio.

  • Payment & billing details for subscriptions or features.

1.2 User Content & Activity

  • Music, artwork, metadata, project files, messages, support requests.

  • Analytics (e.g., number of drops, streaming performance, social campaigns).

1.3 Device & Log Data

  • IP address, browser/device type, activity logs, error reports, crash data.

1.4 Cookies & Tracking

  • Cookies and local storage for authentication, preferences, and analytics.

  • Third-party tools (e.g., Google Analytics, Segment) to optimize features and UI.

2. HOW WE USE YOUR INFORMATION

Platform Operation: Account management, provide Services, payments, customer support. Feature Enhancement: Improve AI recommendations, social tools, collaboration. Analytics: Understand usage patterns, improve interface and performance. Communications: Transactional emails, updates, marketing (if opted in). Compliance & Legal: Fraud protection, regulatory compliance (DMCA, sanctions).

3. INFORMATION WE SHARE

  • Service Providers: e.g., hosting, analytics, payments.

  • Legal Compliance: law enforcement or legal claims.

  • Business Transfers: in merger or sale scenarios (with safeguards).

  • Your Consent: opt-in sharing (e.g., public artist pages, launch campaigns).

4. YOUR PRIVACY RIGHTS

  • Access & Portability: Get a copy of your data.

  • Correction & Deletion: Fix or delete personal data.

  • Consent Withdrawal: Withdraw any marketing consent.

  • Objection or Restriction: Opt out of legitimate interest processing.

Request via your account settings or contact [contact@alera.com].

5. DATA RETENTION

  • Account & Profile: As long as you have an account, plus legal holds.

  • Content & Activity Logs: Retained for up to 3 years post-account deletion.

  • Transactional Records: Up to 7 years for legal/regulatory reasons.

6. CHILDREN'S PRIVACY

Our Services are for users 13+. If you're under 18, you must have parental consent if required by law. We do not knowingly collect data from children under 13.

7. INTERNATIONAL TRANSFERS

We operate in the U.S. Data may be stored or processed in the U.S. We use EU–U.S. Privacy Shield protocols or Standard Contractual Clauses as needed.

8. SECURITY

We apply reasonable administrative, technical, and physical safeguards—such as encryption, access controls, and ISO‑level audits—to protect your information.

9. CHANGES TO THIS POLICY

We may update this Policy periodically. Material changes will be notified via email or in-platform notice. We recommend reviewing this page regularly—the last modified date is at the top.

10. CONTACT US

For privacy inquiries, please contact:

contact@alera.fm